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Thursday, March 21st, 2019 technology  research  practice

  • Technology

You may or may not have noticed that there is a question mark on the top right-hand corner of your Outlook mail application. If you have noticed, chances are you have never clicked on it, assuming that it would bring up a list of unhelpful FAQs or, even worse, the old “Clippy” office assistant.

A few weeks ago, I was having a trouble with Outlook, and out of desperation I clicked on that question mark. I was pleasantly surprised by the results. I opened up a chat box with a help team at Microsoft. They asked me a series of questions, and over the course of a couple of days we worked through and eventually resolved the issue. And, yes, it was apparent that I was dealing with actual humans.

So, an interesting discovery regarding Microsoft Outlook, particularly if you have your own business or home computer.

Lesha Van Der Bij (@LVanDerBij) is CEO & Founder of Optimize Legal – keeping law firms and businesses up-to-date on changes to the law.