Tag Archives: client satisfaction
Overcoming Fee Resistance
This is a guest post by Gerry Riskin of Edge International on overcoming fee resistance with a client.
The first step in convincing a client of your value is to …
Develop Clients, One Relationship at a Time
One of the best ways to maintain a relationship with clients once the initial matter is over is to contact them regularly with information that will be of interest to them along with subtle guidance that lets them know that - whatever their next problem - you should be their first phone call.
Speed Up Responses by Slowing Down
Being more thoughtful, courteous and deliberative when you leave a voice mail message, particularly one for a client, can do wonders to make that client believe he or she has chosen the right attorney – and to recommend you to others.
Give Your Clients a Roadmap
At the beginning of every new case, give your client a roadmap that is a written chronology or frequently asked questions sheet for each particular type of matter that you handle, to guide your clients through the process.
