Why Can’t I Login to the Database?

A quick checklist for when a user tells you that they cannot access a particular database:

1. User account hasn’t been set up
2. Using the wrong username
3. Using the wrong password
4. Trying to log into the US version, not the Canadian
5. Trying to log into the legacy version, not the new one (or vice versa)
6. Someone else is already logged in using that username and password
7. Access is through IP authentication and the user is trying to log in from a location that the database doesn’t recognize (like the user’s home)
8. No longer have a subscription to the database
9. Still subscribe to the database, but access has been accidentally cut off

— Susannah Tredwell