Sometimes the only way to answer a research question is by asking a bunch of people for their opinions.
An example: Canada Post is asking Canadians about the kind of postal service they will need in the future. An important question, especially for those of you who like getting books in the mail. This question is in response to a Conference Board of Canada report on the future of the postal service. The Conference Board is an excellent place to look to see if someone has already answered your big picture type question.
I encourage you to give feedback to Canada Post. From the News Release that askes for input:
Canada Post has stayed relevant to generations of Canadians by understanding their changing needs and evolving to serve them. The options put forward by the Conference Board are the starting point for this important conversation with Canadians about what they value, what they expect from us going forward and what needs to change to get there.
As the news release states, you can send them feedback by mail:
THE FUTURE OF CANADA POST
2701 RIVERSIDE DR SUITE N0800
OTTAWA ON K1A 0B1
The news release also offers a visit to canadapost.ca with a suggestion to follow the link to The Future of Canada Post. The feedback form was not yet available on April 30, 2013. Check the site, or, send them a letter.
Update: Comment on the Future of Canada Post at http://www.canadapost.ca/ext/en/future/?page_id=2&cpage=20&sf12333662=1
Hat Tip to @canadapostcares for tweeting me the link.