I have mentioned in the past that calling a friend can be a fast path to a research answer. It can also be a quick path to resolution of a technical problem. With email and web forms being the new normal for business communication, it may simply be that a phone call or well thought out voicemail message is different enough to be ‘noticed’.
As an example, we have been having technical problems with a website database recently. The form to report technical difficulty used several times garnered zero response. A voice mail message to the organization did set a resolution in motion. For a variety of reasons I am not willing to share the site, but the telephone was the path to a solution.
Have you noticed a particular communication method getting a better or faster result?